Returns & Exchanges
You can give notice of cancellation for products ordered to firstname.lastname@example.org from the date of receiving the ordered goods until 14 days after the day on which you receive your products.
You may cancel by contacting our Customer Care Department by telephone on 0800 0225800 or via email to email@example.com
Our customer care team will provide you with a “Return PDF Form” to return your products.
The shipping for returning the products is free of charge.
We will email you to confirm we have received your cancellation. You may also contact our Customer Care Department by telephone on 0800 0225 800
Your right of cancellation does not apply in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection and hygiene reasons, if they become unsealed after delivery. Certain products are cellophane wrapped and/or contain a seal to be removed before use and fall within the category of ‘sealed goods’.
If the product(s) received are not those you have ordered or of they have been damaged or are faulty, then return such product in their original box and packaging. In this case, if the non-compliant nature of the product is confirmed by us, we will refund the price of the product in full and where the full order is returned will refund any delivery costs you have paid, although as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer.
Note that only in these specified circumstances (faulty, damaged, non-compliant product) will we pay any reasonable delivery costs you incur in returning the product to us provided that you include a returns proof of postage receipt when returning the product. We request that you return such products to us via the Post Office Registered delivery method.
It is not possible to exchange or obtain reimbursement for any products ordered from this website. It is also not possible to exchange or obtain reimbursement for any products ordered from another online store or a Zeitschild skin Expert.